Help Center

For Staff and Employees

Everyone who receives alerts and checks in. Getting started, your profile, notifications, checking in, and broadcasting. Applies to Share911 (US) and Share999 (UK).

Share911: a new user's guide

For Administrators

Network owners and channel managers: setting up your channel, managing people, running an incident, drills, and reunification.

For Parents and Guardians

Your school uses Share911 to reach you during an emergency. How notifications work, what to expect during a reunification, and who to contact.

IT, Developers and Integrations

For your IT team and integration partners: single sign-on, roster sync, REST APIs and webhooks, on-site systems, and deploying the desktop app.

Troubleshooting

Something not working? Start here: alerts and notifications, signing in, and the desktop app.

Templates and Rollout Resources

Copy-and-send emails, letters, and checklists for administrators launching or re-launching Share911 with staff, students, parents, IT, and local law enforcement.

For Public Safety Partners

Police, fire, EMS and dispatch agencies that work with a Share911 site. How alerts reach your agency, what you see during an incident, and how to get your personnel on Share911. Free to public safety.

Share911 for Public Safety: a responder's guide