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Import People via SFTP

    Configuration Details

      Protocol: SFTP - SSH File Transfer Protocol

      Host:  🇺🇸 US: sftp.share911.com | 🇬🇧 UK: sftp.share999.co.uk

      Port: 22

      Target Directory: uploads

      Logon Type: Key file

      User: <User ID, will be provided>

      Key file: <path to your RSA private key file>

      Filename: no restrictions

      Target Directory

      The most common issue is not specifying a target directory.  Files must be sent to the "uploads" directory or a "Permission Denied" error will occur.

      Requirements

      The following are required to upload via SFTP:

      1. An account with Manage Users permissions on the channels you wish to grant access to.
      2. An SFTP User ID which we will provide.
      3. An RSA private key file for authentication, which we can provide.

      Share911 / Share999 uses RSA key files rather than passwords to authenticate with our SFTP server.  If you would like to use your own RSA private key, please provide your public key to our support staff.

      OPTIONAL: If the SFTP client requires an SFTP Server Host Public Key, it may be found here.  Unlike the private key file which allows the server to authenticate the SFTP user, the server's public key is optional and is used by the SFTP client to authenticate the SFTP server itself.

      Processing Time

      Processing starts immediately upon upload completion.

      Import Results

      Once processing is complete, an email with a link to the results will be sent to the user who performed the import.

      Results are also visible to all users who have Manage Users permission for the affected channels.  To view latest results, click "Import Results" under the User Menu. 

      A csv version of the results can also be found on the SFTP server in the "downloads" directory.

      Connection Examples

      You can use any SFTP client to upload your data file.  Here is an example of setting up a connection using FileZilla:

      Troubleshooting

      Share911

      1. "permission denied" (Incorrect destination directory)

      The most common issue is not setting the "uploads" directory as the target folder.  In this case, the SFTP server will respond with the following error:

      Status:    Connecting to sftp.share911.com...
      Status:    Using username "KpKFZoP3bMQqnMiky".
      Status:    Connected to sftp.share911.com
      Status:    Starting upload of /Users/alanning/Downloads/test.xlsx
      Command:   cd "/"
      Response:  New directory is: "/"
      Command:   put "/Users/alanning/Downloads/test.xlsx" "test.xlsx"
      Error:        /test.xlsx: open for write: permission denied
      Error:        File transfer failed

      2. "No supported authentication methods available" (Incorrect private key or username)

      In this case, the sftp server will respond with an error like this:

      Status:  Connecting to sftp.share911.com...
      Status:  Using username "KpKFZoP3bMQqnMiky". 
      Status:  Server refused our key 
      Error:     FATAL ERROR: No supported authentication methods available (server sent: publickey)
      Error:     Could not connect to server

      Share999

      1. "permission denied" - Incorrect destination directory

      The most common issue is not setting the "uploads" directory as the target folder.  In this case, the SFTP server will respond with the following error:

      Status:    Connecting to sftp.share999.co.uk...
      Status:    Using username "KpKFZoP3bMQqnMiky".
      Status:    Connected to sftp.share999.co.uk
      Status:    Starting upload of /Users/alanning/Downloads/test.xlsx
      Command:   cd "/"
      Response:  New directory is: "/"
      Command:   put "/Users/alanning/Downloads/test.xlsx" "test.xlsx"
      Error:        /test.xlsx: open for write: permission denied
      Error:        File transfer failed

      2. "No supported authentication methods available" - Incorrect private key or username

      In this case, the sftp server will respond with an error like this:

      Status:  Connecting to sftp.share999.co. uk...
      Status:  Using username "KpKFZoP3bMQqnMiky". 
      Status:  Server refused our key 
      Error:     FATAL ERROR: No supported authentication methods available (server sent: publickey)
      Error:     Could not connect to server