Desktop Application
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      Troubleshooting the Share911 Desktop application

        Windows never-ending "Connecting you now..."

        If you experience an issue where the Windows desktop client does not connect, please uninstall the Share911 app and install it again using the MSI version.

        OSX Locations

        Here are the relevant directories and services used by the Share911 macOS desktop app:

        Application:
        /Applications/Share911
        ...or
        ~/Applications/Share911
         
        Logs:
         ~/Library/Logs/Share911
        ...and
        Console app: system.log
         
        Application Data:
        ~/Library/Application Support/Share911

         

        Open at Login:

        The "Open at Login" feature can be turned off via:

        System Settings => General => Login Items

         

        ISSUE: OSX - Install fails

        If an error occurs during the install process you may see a message such as this:


        In this case, please send the contents of `/var/log/install.log` to support@share911.com so that we can help research what went wrong and correct the issue.

        ISSUE: OSX - Terminal Window appears on computer restart

        If the Share911 desktop application on Mac OSX is installed to the wrong location this causes a Terminal window to open when the computer restarts, similar to this:


         

        Here are the steps to correct this:

        1. Open System Preferences

         

        2. Click on Users & Groups

         

        3. Click on Login Items

         

        4. Remove the existing Share911 item.  (It will probably have a different icon)

         

        5. Click "+" sign to add a new Login Item

         

        6. Select the Share911 application from the Applications directory (Applications --> Share911)